1. Identify Improvement Potential: looking at the exact areas you should transform first, before entering into transformation initiatives that may not result in any operational improvements or customer satisfaction. The most important part of digital transformation is to know what you should transform.
2. Analyze root causes & select solution: after understanding the potential improvement areas, we need to analyze the root causes that are hindering the process, or affecting in terms of delay, productivity or something else.
3. Operational change: after understanding which root causes in processes affecting the business, time to put your different operational processes that needs change in action, with clear timelines and KPIs to the success of the change you are looking forward to achieve.
4. Measure & sustain: through connecting various operational systems and mastering your processes in reality versus planned ones.