From Complexity to Simplicity: MuleSoft’s Game-changing Integration Capabilities

When talking about MuleSoft, we need to mention that it integrates everything to help companies adjust and transform their processes faster by making the connection of applications and devices easier along with Application Programming Interfaces. (APIs)

What an API does is simply transferring the requests of users and telling a system what a user wants it to do, then return the response back to that user. Organizations that embrace APIs gain major rewards. They see benefits like boosted productivity and elevated improvement.

MuleSoft makes it easy to unify data in the sense of delivering one view of the customer, systematizing business processes, and developing connected experiences.

To bring this to light, the company that needs to connect multiple tools to its e-commerce platform, such as Salesforce Commerce Cloud, SAP, and NetSuite by using a custom code path, would need to:

  • Devote IT time, effort, and resources to build three different independent integrations while also including security factors.
  • Hire an employee who identifies the thousands of fields in their enterprise resource planning (ERP) system.
  • Create further integrations if they ever change any of the systems they use.

Instead, here comes the role of MuleSoft when deciding to adopt the approach to enable the connectivity between these tools. Using MuleSoft’s API-led approach, the entity would start by building a “Customer API.” That API takes only the information needed from the related systems, combines it, and shows it in a simple and accessible format. That means:

  • Thorough knowledge of the systems isn’t necessary to get the data out — so anyone with the right credentials has access to the right information. (Hiring an experienced employee that knows the ERP system problem solved)
  • Source and destination systems are exchanged in and out easily. This means, if the company switches ERPs, it would just need to update the API rather than every integration point.
  • Security is centrally controlled at user level.
  • The Customer API is available for others to use in systems other than Salesforce, and is available much quicker than building more integrations.

This would allow the company to deliver outstanding customer experiences thanks to a 360-degree view of the customer created through an API-led approach. They can also deliver these experiences much quicker. Today, deployment for new initiatives is 3–4 times faster — dropping from months to days; that is what you get when using MuleSoft to unify everything you need in one stop.

MuleSoft can connect any system, application, data, and device to unleash the power of Customer 360. The combined power of MuleSoft, the #1 integration platform, and Salesforce, the #1 CRM, enables customers to speed up digitalization, get into a new era of development and make customers ten times happier with the results along with less time for the implementation process.

Coberg is a global technology consulting firm focused on data and processes. We work with our customers to understand the data and processes bottlenecks and applying technology and relevant industry/function use cases to solve them.

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