At Coberg Customer Experience Center of Expertise, we use creativity, technology, strategy and power of vendor partnerships to empower our customers in their Customer Experience journeys. Our team of practitioners with years of hands-on experience are ready to empower you create better experiences that can drive loyalty and fuels bottom line results.
COVID-19 has reprioritized every organization’s Customer Experience projects. With customers interacting more through digital channels, the demand for readiness by enterprises has increased dramatically during the last few months. To get ahead of the game, business and IT stakeholders need to take actions.
Retaining customers during the pandemic got harder than the normal. This made COVID-19 push further digital transformation initiatives on the top of C-level list. Companies have to communicate and deliver services through the right channel and at the right time to keep their customer engaged.